In the season of holiday cards and social gatherings galore, the November/December issue of the New York State Bar Association Journal reminds us about the importance of keeping our correspondence in line an article called E-mail Netiquette for Lawyers.
The article is helpful in a way that other e-mail etiquette articles are not: it recognizes that not all e-mails are equal. There are different levels of formality. But no matter what level of formality, conciseness is key. And errors should not be acceptable. Although it feels more informal, it is still a written communication that is demonstrating your level of care.
My favorite tip: never forward without permission, but always assume others will forward without your permission.
And for once, my love of exclamation points in e-mails is validated (otherwise e-mails are completely emotionless!)
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